With every new product, there's excitement. There are also questions, see our answers below.

THE BASICS
Why don't I see the bottle/lid I purchased listed on your website?

Tal stands at the ever-changing forefront of hydration development. Our goal is to ensure we are setting the standard for our industry, in addition to making sure you have a trusted bottle while traveling, working out, camping, hiking, and for everyday use. Many of our items are, thus, limited edition, for both retailers and our website. Although some of our most desired bottles may be restocked, many are inaccessible to make room for new development. What sets Tal apart is our commitment to being innovators in hydration while maintaining the highest functionality. We stand behind our products 100% and if you are looking for a replacement lid or bottle not listed on our site, please contact our customer service team.

Is there nickel in my bottle?

All of our metal bottles contain chromium and nickel and are made from stainless steel.

What liquids can go in my bottle? It says not suitable for carbonated beverages- is this true?

Carbonated beverages should be avoided, as they can reduce sealing quality. Carbonated beverages can also generate pressure inside the bottle, making it dangerous upon removing the lid. Highly acidic beverages should be avoided.

Beer generally has a lower carbonation level, so this would be safe with the Growler Bottle. We do not suggest storing Beer for long periods of time, as the carbonation of the beverage will not stay.

Are any of the Tal lids interchangeable?

Our Ranger series lids are interchangeable, Ranger, Ranger Pro, Ranger Straw lid are all interchangeable. Other than that, lids are not interchangeable.

How do I clean my bottle?

For stainless steel and plastic bottles, dish soap and warm water for everyday washing are suitable. For tough to remove stains or odors, fill your bottle ¾ of the way with warm water and add 2 tablespoons of white vinegar. Use one of our state-of-the-art bottle brushes to scrub bottle thoroughly and rinse. To further clean, scrub thoroughly 2-3 tablespoons of baking soda with warm water. In the absence of a bottle brush, apply the lid and shake vigorously.

Is my bottle dishwasher safe? Microwave safe?

Stainless steel bottles without any coating are dishwasher safe. If the bottle has any colored paint or graphics applied, it is not dishwasher safe unless otherwise indicated on the packaging. All stainless-steel bottles are not microwave safe. Plastic Tritan™ bottles are dishwasher safe. If you are unsure if your bottle is made from Tritan™, check the bottom of the bottle or contact us. Plastic Tritan™ bottles are not microwave safe. Lids for both Stainless and Plastic Tritan™ bottles are top-rack dishwasher safe.

My bottle/lid smells moldy- I have tried cleaning it- but it still smells? What do I do?

Remove the lid’s silicone seal and thoroughly clean both the lid and silicone with warm soapy water. If the smell remains, immerse the lid and seal in warm soapy water and soak overnight. A new silicone seal may be required if the smell still continues.

The packaging says that the Bamboo Pint is removable for cleaning- how do I do this?

The metal body of the Bamboo Pint should thread out of the wood counter clockwise. Due to certain climates, the wood can contract making it difficult to remove.

I ordered a lid replacement and It didn't come with the rest of my order:

It didn't come with the rest of my order: Lid replacements are shipped separately from other orders. While most of our orders come from our warehouse, lid replacements are shipped directly from our headquarters in New York by our customer service team to ensure you receive the right lid. Therefore, you may not receive tracking for it. Please reach out to us if you have any questions. It still hasn't shipped/I don't see tracking for it: Our lids are shipped directly from our headquarters in New York by our customer service team to ensure the correct lid is sent. Please reach out to us if you have not received your lid within 2-3 weeks of ordering it.

Manufacturing
What are Tal bottles made from?

Tal bottles are made of Stainless Steel Food Grade 304, which is the same material from which flatware, cutlery, and food/beverage production and processing equipment are made from. Our products are FDA food safe, and are also BPA. .

Shipping, Returns & Customer Support
I still have questions. How can I reach out?

Please fill out our Contact Form in order to get more information. Please note all inquiries will be answered within 24-28 business hours of submission, Monday through Friday, 9-5. We are not open weekends and holidays.

My bottle is not keeping cold/hot anymore. Can I get this replaced?

Yes! We offer a limited warranty on our bottles. Click here to fill out a Contact Us Form so we can gather more information about the bottle you are having warranty issues with. Please note that we will do our best to replace comparable colors and styles, though we do not have all bottles available as we are constantly developing new items. For full warranty details click here.

How can I replace my lid?

You can purchase a replacement lid on our website. Just click this link.